Privacy Policy

Effective Date

This Privacy Policy is effective as of July 5, 2026.

Information We Collect

We collect information that you provide directly to us, such as:

• name
• email address
• phone number, if you choose to provide it
• billing and shipping addresses
• order history and purchase details

We also collect certain information automatically when you visit our site, including your IP address, browser information, and device information.

Payment information is processed securely through Shopify Payments or other trusted payment providers. We do not store your full payment details on our servers.

How We Use Your Information

• processing and fulfilling your orders
• providing customer support
• sending shipping and delivery updates
• preventing fraud and protecting our business
• improving our website and shopping experience
• understanding how visitors use our site through analytics
• sending marketing emails, only when you opt in

Cookies and Tracking Technologies

We use cookies and similar technologies to help our website function and to improve your shopping experience. This includes cookies set by Shopify to operate our store, as well as analytics tools such as Google Analytics that help us understand site usage. You can manage your cookie preferences through your browser settings.

Sharing Your Information

We share your information only with trusted service providers who help us operate our business, such as Shopify, payment processors, shipping carriers, and analytics providers. We only share what is necessary for them to perform their services.

Puppy Chow never sells your personal information.

Your Privacy Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect, the right to request deletion of your personal information, and the right to correct inaccurate information.

All customers may request access to, correction of, or deletion of their personal information by contacting us. We will respond to verified requests in accordance with applicable law.

Data Security

We use SSL encryption and secure payment processing to help protect your information. We also maintain reasonable administrative, technical, and physical safeguards to protect the personal information we collect.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including business, legal, tax, and accounting requirements.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or requests about your privacy, please contact us:

• Support Email: puppychowsandiego@gmail.com
• Business Location: San Diego, California, USA